Frequently Asked Questions

Everything you need to know about shopping with East Side Studio London.

Where does East Side Studio London ship to?

We currently offer worldwide shipping. Delivery times vary by location, with UK domestic orders typically arriving within 2-4 business days and international orders taking 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a shipping label.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products sustainably made?

At East Side Studio London, we prioritize ethical sourcing and sustainable manufacturing processes. We work closely with our partners to ensure high-quality standards and minimal environmental impact.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placement. Once an order has reached the shipping stage, it cannot be modified.